Airtel CEO Gopal Vittal warns customers against cyber frauds, asks not to download third party apps

Airtel CEO Gopal Vittal has warned the telco’s subscribers to be looking out for cyber frauds that are on the rise within the backdrop of the Covid-19 pandemic. In a letter to Airtel’s subscribers Vittal has famous the methods during which fraudsters try to lure prospects into both paying for VIP numbers or downloading third-party apps to hack into the account particulars. Vittal additionally warned prospects about OTP-fraud which includes hackers getting the OTP from customers to make funds.

He famous that there’s a rise in frauds with rising on-line transactions as a result of pandemic. “With the rising second wave of the pandemic and lockdowns in varied elements of the nation, there was a large enhance in on-line transactions. Sadly, there has additionally been a corresponding enhance in Cyber fraud,” Vittal mentioned in a letter to Airtel’s subscribers on Thursday.

The event comes days after the Airtel CEO had warned prospects about fraudsters pretending to be AIrtel prospects asking them to finish their KYC downloading an Airtel QuickSupport App from Google Play Retailer.

When prospects attempt to set up this app, they’re redirected to TeamViewer QuickSupport app which permits the fraudster to remotely take over the machine and accounts related to the machine. “And so, if the client does set up it, they permit the fraudster into all their accounts related to the machine,” the CEO mentioned.

“Please be aware that Airtel doesn’t promote VIP numbers on the telephone and can by no means ask you to obtain any third-party apps. In each cases, please instantly name 121 to verify. The truth is, I might say when unsure merely name 121,” Vittal mentioned. He additionally urged prospects to make use of the lately launched ‘Airtel Protected Pay.’ Protected Pay is aimed toward defending customers from potential frauds akin to phishing, stolen credentials or passwords, and even telephone cloning that catches prospects unaware utilizing the likes of two-factor authentication.

Protected Pay will be accessed by customers with Airtel Funds Financial institution accounts. The Airtel Funds Checking account has a most steadiness restrict of Rs 1 lakh and will be linked to any UPI app if customers don’t need to expose their major checking account.

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